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 (Click to Enlarge) |
National Systems Corporation received the 1999 Windows®
World Open trophy for its Technical Support System. National Systems was one
of three finalists in the category of Customer Management systems. The competition,
sponsored by Microsoft, recognizes excellence in custom applications using
Microsoft Windows® technology.
The Microsoft Windows-NT based Technical Support System (TSS) provides 24x7x365
technical support to over 4,000 installations with 25,000 workstations and
100,000 daily users.
It incorporates a Web-centric Intranet with hyperlinks to external databases such as the UPS package tracking system for RMA tracking. Customer inquiries are logged and problem resolution is tracked and reported. Technicians utilitize a Windows 98 workstation that allows a single technician to work on several call at one time on a single workstation using multiple windows. It also supports direct connection to a customer system for real-time interactive support services as well as ODBC to Excel analysis tools.
TSS was the key to National Systems winning a multi-million dollar contract in competition against the largest computer company in the world.
"It has become the heart and nerve center of our business and helps keep our customers satisfied as it reduces our costs."
1995 VAR Magazine's
Prize for Best Solutions for Computer Telephony
 (Click to Enlarge) |
In 1995, National Systems Corporation won VAR Magazine's prize for Best Solutions for Computer Telephony.
The prize was awarded for the innovative technology used in the ULTRA TMS/2000 computer systems in operation in Domino's Pizza store in over 12 countries, providing a consistent automation solution. According to Domino's executives this technology has given them a leg up on it's rivals in the competitive pizza-delivery business.
The magazine front cover shows President and CEO James
Kargman, who accepted the prize on behalf of National Systems Corporation.